Privacy policy.
Optimus Therapeutic Technologies Limited
Our contact details
Name: Optimus Therapeutic Technologies Limited
Address: C/o 30 Upper High Street, Thame, Oxfordshire, England, OX9 3EZ
E-mail: info@optimustherapytech.com
Date of completion of this notice: 17.08.21
The type of personal information we collect
We currently collect and process the following information:-
Personal identifiers, contacts and characteristics (for example, name and contact details). This could be through information you give us when you contact us via email, phone call or via the website.
Information about your interaction with us – for example – our customer supplier relationship and any contracts we have between us.
The essential contact information needed for you to order and pay for a product through our website: www.optimustherapytech.com. This may include a postal address for delivery of your item(s) and a telephone number and email address for essential communication.
We do not collect
Sensitive personal data: Data protection laws recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions.
We do not currently hold any debit and credit card information and have no intention to do so. All payment services are handled by third party payment providers, and we have no access to your payment data.
We do however hold bank account information for the sole purposes of paying our suppliers.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you contact us by phone call or via the website, we will store personal information you give us, such as your name, postal address, email address or telephone number.
We also receive personal information indirectly, from the following sources in the following scenarios:
From third parties – for example we may engage in a competition or offer in partnership with another business or publication where you have the option to opt-in to receive marketing information and offers from us.
From time to time, we may use third party research companies to provide general information about you, compiled using publicly available data or data that you have agreed to being supplied.
We use the information that you have given us in order to:
Send you information relevant to the animal you own or animal treatments you provide, which you may find beneficial for animals in your care.
Understand buyer behaviour better.
We may analyse data that we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
We may analyse data we hold about you in order to identify and prevent fraud.
In order to improve our website, we may analyse information about how you use it and the content that you interact with. Please see our Cookies Policy for further information.
We may share this information with the following organisations or individuals:
Subcontractors when it is necessary for them to be able to provide you with products or services that you have requested through us. For example, Royal Mail will be able to see your name and address to deliver any products you order from us.
To our own service providers who process data on our behalf and on our instructions. In these cases, we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
You are able to remove your consent at any time. You can do this by contacting:
Optimus Therapeutic Technologies, 30 Upper High Street, Thame, Oxfordshire, England, OX9 3EZ.
Email: info@optimustherapytech.com
(b) We have a contractual obligation.
When we enter into a contract with you (for example, to accept an order), in order to fulfil this contract, we need to process and store your data. For example, we may need to contact you by email or telephone about the fulfilment of the contract.
(c) We have a legal obligation.
In certain situations we collect and process your personal data for purposes that are in our legitimate business interests. However, we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.
Other processing activities:
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
We may analyse data that we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
We may analyse data we hold about you in order to identify and prevent fraud.
In order to improve our website, we may analyse information about how you use it and the content that you interact with. Our website cookie policy can be found here:
In all of the above cases we will always keep your rights at the forefront to ensure that they are not overridden by our own interests or infringe your fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this statement.
Please bear in mind that if you object, this may affect our ability to form business and contractual relationships that are for our mutual benefit.
How we store your personal information
We store your personal information for a proportionate length of time for legitimate business relationships. When we believe that relationship has come to an end, we will delete all information.
If you believe that the information we hold on you may be inaccurate, or you wish your information to be deleted, please inform us at your convenience by using the contact details at the end of this statement. Any objections you make to any processing of your data will be recorded so that we can comply with your requests.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
- You have the right to ask us for copies of your personal information.
Your right to rectification
- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
- You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
- You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
- You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at:
Optimus Therapeutic Technologies
30 Upper High Street, Thame, Oxfordshire, England, OX9 3EZ
Email: info@optimustherapytech.com
if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Optimus Therapeutic Technologies
30 Upper High Street, Thame, Oxfordshire, England, OX9 3EZ
Email: info@optimustherapytech.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk